I believe in being a strong and aggressive advocate for my clients. I believe that injured people deserve to be compensated for their injuries and the effect on their lives, and I am prepared to use the full extent of the law to obtain a complete recovery for my clients. But there is a big and important difference between being aggressive and being unprofessional. I always conduct myself with professionalism and courtesy to everyone involved in my clients' claims. This professionalism starts with my clients themselves, and extends to their families, their doctors, as well as the insurance personnel and the opposing attorney. While I have found that most attorneys share this value and attempt to treat me and my clients with courtesy and respect even while disputing the claim, some claims adjusters and attorneys are consistently rude and antagonistic for no good reason. Perhaps they think being rude will intimidate me. Perhaps they think that to be a good advocate, they have to be insulting and dismissive of the other side, making demands and threats without regard for the other side's needs. In my experience, claims adjusters and attorneys like this are doing their clients a great disservice and making a favorable outcome less likely.